11Nov 2014
What Should You Ask Your Moving Company?
What Should You Ask Your Moving Company?
Your move can end up being a stressful and expensive affair if you don’t hire the right movers for the job. In order to find a removals service that is perfectly suited to your moving needs and is trustworthy and efficient, you need to have the appropriate information about how they will be treating your possessions. If you don’t ask the right questions to your removals firm, you might end up with nasty surprises in the bill at the end of the day. Here are the top ten questions to ask the prospective removals services before you pick one. 1.    Is the pre-move survey free?It is highly recommended that you have the firm send you a surveyor to assess the volume of stuff you are carrying and to let you know the services and equipments you will require and how much it will cost. There are several companies that offer this service for free.2.    Do they provide packing services?If you have bulky, fragile or valuable items to move, you might want to get professional help in packing and loading them. Make sure you let them know if you would require this service so that they arrive with sufficient time to complete your packing. Ask about the number and types of packing boxes they can supply and make sure they are of good quality. Confirm whether they will bring along furniture covers or should you use your old blankets for that.3.    Do they have storage facilities?If your house or permits are not ready, you might have to store your possessions in a warehouse. Some movers have partnerships with storage facilities and can get you a discounted deal on these services. Make sure that the storage meets your requirements for cost and safety.4.    What kind of transport is available?If you are hiring a moving van, make sure they have a vehicle with the specifications that you need. This means that all your stuff should be able to be loaded at one go and they should be equipped with lifts or ramps for loading heavy objects. 5.    Is the moving crew fully employed with the firm or casual contractors?Some moving companies employ casual labourers for moving jobs on a temporary basis. They are not fully trained to handle your possessions and cannot be held liable for any damages done. Full time staff have experience in the moving industry and are usually uniformed.6.    Are the goods covered by insurance?Some companies will offer goods insurance but ask for details to know how much of your possessions is covered. If you need more cover, ask for additional insurance or consult the terms and conditions of your home insurance. 7.    Is their past customer service satisfactory?To work out the balance between service and price, you must consider the quality of work the company has provided to its past customers. If you can’t find any testimonials on their website, ask them for referrals from old customers. 8.    Who is going to arrange the parking?To avoid being surprised by sudden expenses, make sure you discuss congestion charges and parking permit expenses with the removals company. Generally, congestion charges are included in the quote. The parking permit can be arranged for free if the local council is informed well ahead of time, but make sure you know whose responsibility it is to do that. 9.    How would they like to be paid?Depending on whether you are hiring a reputed firm or a cowboy service, you may have to pay in cash or through a cheque or credit card. Make sure you discuss the payment method before the move process, so that you have the cash or card with you when the job ends.